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Terms and Policies
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside) or if we screwed the pooch. In this case, you will receive a replacement or if a replacement is not available, store credit will be given. Please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping. In some cases we may be able to offer replacement boxes for commons that are in stock from the manufacturer.
We advertise that your product will arrive mint. That means we will do everything to ensure safe delivery and will replace the box if we can!
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and Poppin Off Toys will charge a restocking fee of 25% on all items.
Pre-orders allow us to see how much product we should order and what we are expecting to sell. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. No order shall be fulfilled until every item is in stock. Please make sure you separate orders by estimated release dates if you wish to receive items as they come in stock. In stock items will be held until all pre-order items are in stock if they are in the same order.
Expected Ship Dates
Pre Orders dates are subject to date change without notice. The dates supplied are estimates given by Funko and it's affiliates. Changes in shipment dates from Funko do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!