Poppin Off Toys was born out a love of collecting. Whether it was reconnecting with our favorite show as kids or snagging the Pop!s from a brand new favorite movie, we fell in love with collecting. From that love, grew a love of helping others get the Pop!s they so desperately wanted. So we did something about it. We started "Poppin' Off Toys."
We recognized very early that there was a serious problem when it came collecting Funko products. Shipping. Companies just didn't know how to ship them and they didn't care to learn. Pop!s arrived damaged constantly and there's just not much you can do about it. So through trial and error we found an almost perfect way to ship and that remains one of our defining characteristics to this day. We care DEEPLY about your figure arriving safely and do everything we can to ensure that! So rest easy...we care and we know how to SHIP!
Terms and Policies
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside) or if there was an error on our part. In this case, you will receive a replacement or if a replacement is not available, store credit or a refund will be given. Please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. We pack and ship our items very well, but sometimes things happen. If an item is damaged by USPS in transit, you may file an insurance claim if you paid for Priority Shipping. In some cases we may be able to offer replacement boxes for common Pops that are in stock from the manufacturer, but there is no guarantee of this.
Replacement boxes are NOT available for Funko Albums, Comic Covers, Trading Cards, Movie Posters, Mini Moments, or generally any other Funko product that is not a standard, new release common Pop. Replacement boxes are also not available for any non-new release mid-range or grail Pop, as those items are acquired individually through collections. If there is any notable damage to a mid-range or grail Pop, it will be noted i the item description.
All in-stock sales are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours of purchase, but will be assessed a 15% cancellation fee. After 48 hours, pre-order sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and Poppin Off Toys will charge a restocking fee of 25% on all items.
Pre-orders allow us to see how much product we should order and what we are expecting to sell. All Pre-orders are a binding agreement with you purchasing such items and are non-refundable and non-transferable. No order will be fulfilled until every item is in stock. Please make sure you separate orders by estimated release dates if you wish to receive items as they come in stock. In-stock items will be held until all pre-order items are in stock if they are in the same order.
Expected Ship Dates
Pre Orders dates are subject to date change without notice. The dates supplied are estimates given by Funko and it's affiliates. Changes in shipment dates from Funko do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers! You can see expected shipping dates by clicking here.