Terms and Policies

Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside) or if we screwed the pooch.  In this case, you will receive a replacement or if a replacement is not available, store credit will be given.  Please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this.  If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.  In some cases we may be able to offer replacement boxes for commons that are in stock from the manufacturer. 

All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and Poppin Off Toys will charge a restocking fee of 25% on all items.